1. Introduction

At The Real You – Health & Nutrition, we are committed to protecting your privacy and handling your personal information in a secure and responsible manner.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information that is necessary to provide our services, including:

• Your name, date of birth, and contact details (such as phone number and email address)
• Health and medical information relevant to your nutrition care
• Appointment and consultation history
• Payment and billing information
• Information you provide via forms on our website

We only collect information that is reasonably necessary for our functions as a healthcare provider.

3. How We Collect Your Information

We may collect your personal information in several ways, including:

• When you complete an enquiry or booking form on our website
• During consultations (in person or via telehealth)
• When you contact us via phone, email, or online platforms
• Through secure practice management systems

Where possible, we will collect information directly from you.

4. Why We Collect Your Information

We collect and use your information for purposes including:

• Providing personalised dietitian services
• Assessing your health and developing nutrition plans
• Communicating with you about appointments and care
• Processing payments
• Meeting our legal and professional obligations

We will only use your information for the purpose it was collected or for related purposes you would reasonably expect.

5. Disclosure of Your Information

We respect your privacy and will not share your personal information unnecessarily.

However, we may disclose your information to:

• Other healthcare professionals involved in your care (with your consent)
• Service providers who assist in operating our business (e.g. secure software platforms)
• Regulatory bodies if required by law

We take reasonable steps to ensure that any third parties handle your information securely.

6. Storage and Security

We take the security of your personal information seriously.

Your information is stored securely using appropriate physical, electronic, and administrative safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Access and Correction

You have the right to request access to the personal information we hold about you.

If you believe your information is incorrect, incomplete, or outdated, you may request that we update or correct it.

To make a request, please contact us using the details below.

8. Website and Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

These tools do not typically identify you personally, but may collect anonymised data about how you use our website.

You can adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

10. Complaints

If you believe your privacy has been breached, you may contact us to discuss your concerns.

We will respond to your complaint within a reasonable timeframe and take appropriate steps to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Real You – Health & Nutrition
Melbourne, Australia
Email: admin@therealyou-nutrition.com
Phone: 0413 233 070

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.

The most current version will always be available on our website.

Last updated: March 2026